Return & Refund Policy

Effective Date: 1 October 2026

Last Updated: 1 October 2026

At BazarGath, we want our customers to have a safe, transparent and satisfactory shopping experience.

This Return & Refund Policy explains when a product may be returned, exchanged, replaced or refunded after purchase from https://bazargath.com/.

1. Return Period

Unless a different return period is specifically stated on the relevant product page, eligible products may generally be returned within 7 calendar days from the date of delivery where the product is defective, damaged, incorrect or materially different from the product ordered.

Some products may have product-specific return or warranty conditions. Where such conditions are displayed on the product page, they will apply subject to applicable law.

2. When a Product May Be Returned

A return, replacement or refund may be available when:

• The wrong product was delivered.
• The product was damaged during delivery.
• The product is defective or faulty.
• The product is materially different from its description.
• An item is missing from the delivered order.
• The product cannot be supplied after payment has been received.
• A return or refund is otherwise required under applicable law.

3. Return Conditions

Unless the product is defective, damaged or incorrectly supplied, returned products should generally:

• Be unused and in their original condition.
• Have their original packaging where reasonably applicable.
• Include original tags, accessories, manuals and documentation where applicable.
• Not show signs of misuse, intentional damage or unauthorized modification.
• Be accompanied by the relevant order information or invoice.

Returned products may be inspected before a replacement or refund is approved.

4. Wrong, Damaged or Defective Products

If you receive a wrong, damaged or defective product, please contact BazarGath as soon as reasonably possible after delivery.

Please provide:

• Order ID
• Your name
• Mobile number
• Photographs of the product
• Photographs of the packaging
• A description of the problem
• An unboxing video where available

After verification, BazarGath may provide an appropriate remedy, which may include:

• Product replacement
• Repair where applicable
• Refund
• Another appropriate solution agreed with the customer

5. Unboxing Video

For electronic, fragile, high-value or damage-sensitive products, customers are strongly encouraged to record an uninterrupted video while opening the delivery package.

An unboxing video can help us investigate claims involving damaged, missing, incorrect or incomplete products.

However, the absence of an unboxing video does not by itself remove any mandatory consumer rights available under applicable law.

6. Non-Returnable Products

Depending on the nature of the product, certain products may not be eligible for return unless they are defective, damaged, incorrectly supplied or otherwise covered by applicable law.

These may include:

• Perishable products
• Products with a short shelf life
• Customized or personalized products
• Products that cannot reasonably be returned for hygiene or health reasons after opening
• Digital products after access, download or activation, where legally permitted
• Products specifically marked as non-returnable on their product page

7. Order Cancellation

Customers may request cancellation before an order is dispatched, subject to the current status of the order.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

If an advance payment has been made and the order is cancelled or cannot be fulfilled, the applicable refund will be processed according to this policy and applicable Bangladesh law.

8. Failure to Deliver an Advance-Paid Order

If BazarGath receives an advance payment but is unable to deliver the ordered product within the applicable delivery period, we will take appropriate steps to notify the customer and process the applicable refund in accordance with Bangladesh's applicable digital commerce requirements.

Where a refund is legally required because BazarGath has failed to deliver an advance-paid order, the applicable refund will be processed through the appropriate payment channel.

9. Refund Method

Approved refunds will normally be processed through the original payment method used for the transaction.

Where the original payment method cannot reasonably be used, BazarGath may request appropriate verified payment information for an alternative lawful refund method.

For Cash on Delivery orders, refunds may be processed through a bank account or mobile financial service after the customer's information has been verified.

10. Refund Processing Time

Once a refund has been approved, BazarGath will initiate the refund within the applicable processing period.

The time required for the refunded amount to appear in the customer's account may depend on the relevant bank, card network, mobile financial service provider or payment gateway.

Where Bangladesh law or applicable regulatory requirements prescribe a specific refund period, the applicable legal requirement will prevail.

11. Return Delivery Charges

If the return is caused by an error on the part of BazarGath, including delivery of an incorrect, damaged or defective product, BazarGath will generally bear the reasonable return or replacement delivery cost.

If a return is accepted for another reason unrelated to an error by BazarGath, the customer may be responsible for applicable return delivery charges unless otherwise stated.

12. Exchange Policy

Product exchanges are subject to availability.

If the requested replacement product is unavailable, BazarGath may offer an alternative product or refund as appropriate and subject to applicable law.

13. Promotional Products and Free Gifts

If an order includes a promotional product, free gift, discount or special offer, the return or refund may be adjusted according to the terms of the relevant promotion.

14. Fraudulent or Abusive Claims

BazarGath reserves the right to investigate suspicious, fraudulent or repeatedly abusive return and refund requests.

This may include claims involving intentional damage, misuse, false information or fraudulent activity.

This provision does not restrict genuine consumer rights available under applicable law.

15. How to Request a Return or Refund

To request a return, replacement or refund, contact us with the following information:

• Order ID
• Customer name
• Mobile number
• Product name
• Reason for the return or refund
• Relevant photographs or videos where applicable

Email: bazargath@gmail.com

Phone: 01870-206667

16. Customer Complaints

If you have a complaint regarding a product, delivery, return or refund, please contact BazarGath first so that we can investigate and attempt to resolve the issue.

Customers may also have rights to seek remedies through appropriate authorities or legal mechanisms available under the laws of Bangladesh.

17. Policy Changes

BazarGath may update this Return & Refund Policy from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

Mandatory consumer rights under applicable Bangladesh law will prevail over any conflicting provision of this policy.

18. Contact Information

BazarGath
Address: House-63, Road-06, Block-E, Mirpur-12, Dhaka, Bangladesh
Phone: 01870-206667
Email: bazargath@gmail.com
Website: https://bazargath.com/

Effective Date: 1 October 2026